SHIPPING AND RETURNS
Delivery policy
Welcome to EUREKA PROD, where our commitment to customer satisfaction is also reflected in our delivery policy. We understand the importance of receiving your products quickly, reliably and securely. Here are the details of our delivery policy to ensure you have a pleasant shopping experience:
1. Delivery Areas: We currently offer delivery throughout France and internationally.
2. Shipping Costs: Shipping costs may vary depending on your location and the weight of your order. Specific details will be displayed during the checkout process.
3. Delivery Times: We strive to process and ship all orders as quickly as possible. Delivery times vary depending on your location and the courier service selected. You will receive a tracking number as soon as your order is shipped to follow its journey in real time.
4. Order Tracking: Stay informed about the status of your order with our online tracking service. Once your order has been shipped, you will receive a confirmation email with tracking details.
5. International Delivery: For international deliveries, please note that customs fees may apply depending on local laws. These charges are the responsibility of the recipient.
6. Customer Service: Our customer service team is available to answer any questions you may have regarding delivery. Please feel free to contact us via contact.prod.eureka@gmail.com for further assistance.
Return and exchange policy
All products are non-refundable UNLESS approved by EUREKA PROD if they are unopened, in their original packaging and within 30 days of purchase. Remember that what we sell is secret, mbut noWe are happy to protect you 100% against product defects.
NOTWe offer you unique products accompanied by exclusive video explanations. To guarantee the confidentiality of this information, please read our non-refund policy:
1. Non-Refundability:
All of our products are non-refundable due to the confidential nature of the accompanying video explanations.
2. Secret Explanatory Videos:
Each EUREKA PROD product is accompanied by a secret explanatory video. These videos are designed to enhance your experience and maximize the benefits of our products.
3. Waiver of Reimbursement:
By choosing to purchase our products, you acknowledge and agree to the non-refundability, even if you later decide to no longer keep the product.
4. Viewing Videos:
If you choose to no longer want the product, please note that viewing the secret video is considered an integral part of the purchasing experience. Therefore, refunds will not be given as we cannot know whether you viewed the video.
5. Questions and Support:
If you have any questions or concerns, our customer service team is here to help. Contact us at contact.prod.eureka@gmail.com for assistance.
We thank you for your understanding and trust.